Refund policy

Returns Policy:

Please make every effort to ensure the goods ordered are suitable for your requirements.

We reserve the right not to accept returned goods which have been signed for at the delivery without inspection. We will only accept goods for return that are damaged on delivery.

As most of our products are cut to size on order, we are unable to accept returns, please ensure you read and fully understand. 

If you fit / install your carpet and then report damage or fault we regret, we are unable to offer compensation or refund. - CHECK YOUR CARPET THOROUGHLY BEFORE INSTALLATION.

If an item is faulty we will ask for pictures to be emailed to identify problems. These will need to be close up and in-situ.