Information

We will require a contact telephone number in order to arrange delivery

  • We aim to dispatch your carpet within 1 - 2 working days once your order is complete and payment confirmed, however given the size of the product please allow up to a full working week for delivery. Once despatched usual delivery time is next day.
  • If you purchase your carpet on a weekend your order will be processed first thing Monday.
  • Delivery slot is between 7am - 7pm on the given day of delivery
  • If you require a specific day for delivery (excluding weekends), that's not next day please let us know and we will try to arrange it for you.
  • You can choose your preferred delivery date during the checkout. Saturday delivery is available for £15 extra.
  • Please choose the correct shipping option at checkout.
  • We advise you not to book any fitting until you take receipt of the goods and are 100% happy with them.
  • Delivery is with a one man courier service and is to the curb side, the driver may be able to help but no guarantees can be made that the carpet can be carried into your home. If you require assistance please call us and we may be able to provide an alternative service* (*charges may apply).
  • If deliveries are missed due to no one at home or the person/s at home aren't able to assist the driver in getting the delivery items somewhere safe it's then the driver's duty to determine whether the delivery can be completed or not. If the delivery is missed or cannot be completed there is unfortunately a re-delivery charge that needs to be paid before material is re-dispatched. The re-delivery charge for failed deliveries is £15.
  • Depending on your postcode a surcharge may be applied to your purchase. Please call or email us if you have any questions regarding this.

England

England delivery
  • Total Cost £20
  • Delivery Time 2 - 5 days
If you require a specific day for delivery (excluding weekends), that's not next day please let us know and we will try to arrange it for you.

Scotland

Scotland delivery
  • Total Cost £30
  • Delivery Time 2 - 5 days
Certain hard to reach Scottish Highlands and Isles postcodes may incur a surcharge. Please call or email us if you have any questions regarding this.

Wales

Wales delivery
  • Total Cost £20
  • Delivery Time 2 - 5 days
Certain hard to reach Welsh post codes may incur a small surcharge. You will be notified if any additional costs apply before your order is dispatched.

Portsmouth / Hampshire

Portsmouth / Hampshire delivery
  • Total Cost £20
  • Delivery Time 1 - 3 days
For deliveries in the Portsmouth area please feel free to call us to arrange or get an update on 02392 386386
 
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